Privacy Policy
This policy explains how scalecoach.digital collects, uses, stores, shares, and discloses personal and related business information through this website and related communications, in line with the Act on the Protection of Personal Information and applicable Japanese rules.
1. Information we collect
We may collect information you provide through inquiry or booking forms, such as name, company name, job title, email address, phone number, message content, and other details relevant to a service request. We may also collect device, browser, log, analytics, and advertising-related data associated with website use.
2. Purposes of use
We use information to respond to inquiries, provide and improve services, manage client relationships, send requested information, measure website performance, prevent misuse, maintain records, and where used, support audience measurement or advertising activities.
3. External transmission and cookies
When analytics, tags, cookies, SDKs, or similar tools are used, user-related data may be transmitted externally from your device to service providers for measurement, site operation, or marketing purposes. Disclosures will be provided in an easy-to-know manner in accordance with the Telecommunications Business Act and Ordinance for Enforcement of the Telecommunications Business Act.
4. Sharing and outsourcing
We may share information with contractors and service providers that assist with hosting, CRM, analytics, communications, advertising, or operational support, only as needed for the stated purposes. We require appropriate handling and security measures.
5. International transfers
If personal data is transferred to vendors or group companies outside Japan, we will handle such transfers in accordance with the Act on the Protection of Personal Information, including consent or required information where applicable.
6. Retention and security
We retain information for as long as reasonably necessary for business, legal, and operational purposes, then delete or manage it appropriately. We take reasonable steps to prevent unauthorized access, loss, alteration, or leakage.
7. Rights and requests
Where applicable, you may request notice of purpose of use, access, correction, deletion, suspension of use, or other handling under the Act on the Protection of Personal Information. We may need to verify your identity before responding.
8. Accuracy of statements
Any claims relating to services, results, pricing, or testimonials presented on this website should be read together with our official materials and disclosures. We aim to avoid misleading representations in line with the Act against Unjustifiable Premiums and Misleading Representations.
9. Related legal pages
If this website is used to solicit paid service contracts online, a seller and transaction disclosure page should be made clearly accessible under the Act on Specified Commercial Transactions.
10. Contact
scalecoach.digital, Godo Kaisha
Managing Director: Maria Schmidt
Address: Shin-Marunouchi Center Building 17F, 1-6-5 Marunouchi, Chiyoda-ku, Tokyo 100-6517
Email: [email protected]
Phone: +81 894 069 8163
VAT / tax registration number: T4827619536148
Company registration number: 0110-03-764291